But she said historic inequities in how the city has developed mean her district-parts of which lack sidewalks all together-needs special attention. Street lights will need an additional $202 million.Ĭity Councilwoman Monica Montgomery, who has asked for additional sidewalk and street light funding for her southeastern San Diego district in the mayor's next budget, said most residents understand problems do not get fixed overnight. A February report from the city's Office of the Independent Budget Analyst noted that while the city's road repair needs are expected to be fully funded through the next five years, sidewalks will need an additional $125 million. Yet Faulconer's focus on road repair has come in part at the expense of other types of infrastructure. Faulconer encouraged residents to report potholes on their street through the Get It Done app. Mayor Kevin Faulconer announced last month he was tripling the number of pothole repair crews in the city and extending their hours after a winter of heavy rainfall left many streets in dismal shape. "So we're always looking with Get It Done at the customer experience and how we can improve it."Īnother major factor that determines how quickly issues get repaired is money. "If you have something that's been in review or in the system for a while, it would be nice to get some updates to know what's happening," Hempton said. Still, he acknowledged the city could do a better job communicating the complexity of a repair so residents can manage their expectations. RELATED: San Diego's Infrastructure Backlog Soars To $1.86 BillionĪlex Hempton, who oversees the Get It Done system in the city's Performance and Analytics Department, said response times may also vary because problems that pose a public safety risk take priority. ‘Get It Done’ App Great For Potholes - Sidewalks, Not So Much "When things like a sidewalk go unrepaired, and we're trying to focus on improving walking and biking in the city, I think that says something about the priorities of where the city really is," Daniels said. Fixing a broken street light may be as simple as replacing a light bulb, or it may be as complex as replacing underground wiring.ĭaniels said the long backlog of sidewalk repair requests suggests the city is not doing everything it can to meet its Climate Action Plan goals of making the city more walkable.
Crews can fill a pothole or paint over graffiti in a matter of minutes, while sidewalk or curb repair can take weeks or months of planning. The wide discrepancy in response times is partly explained by the complexity of the problems. Sidewalk repair issues were closed in an average of 185 days, while damaged curbs took an average of 363 days to be resolved. It took the city roughly three times as long-an average of 97 days-to close reports of burnt out street lights. It took the city an average of 36 days to mark those reports "closed." The app logged more than 60,000 graffiti removal requests, with an average closure time of 33 days. Thanks.Potholes are one of the most popular reasons to use Get It Done, with more than 40,000 pothole reports submitted through the end of last year.
#Get it done san diego api update
We've released update 6.3.2 to the app today - please let us know if this improves this issue.
If you can email us more details at we'd be happy to investigate further with our development team. Thanks in advance for considering my suggestion. Or just an option to turn on, or off, the automatic location feature, maybe? A simple request for an address or other description of where an issue is would work. I would ask that this function be fixed, or just removed from the app. I don’t know if anyone else has mentioned this problem, but it is very irritating especially when the exact location is important to the issue being reported.
It could be just a dozen feet, 100 feet off.
I use the SD Get It Done app occasionally, and appreciate that you offer it to us, but one very frustrating issue it has, is that it always seems to automatically change the address/location of the issue being reported, and almost without fail, that automatically “corrected” location is wrong. Auto location feature is often inaccurate
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